top of page
  • Facebook
  • Instagram
  • Pinterest

FAQ

  • Do you have a physical store?
    No, we no longer do. we now operate exclusively online to provide you with convenient service. All orders can be placed through our website or via WhatsApp @ 876-476-5793
  • Can I visit the pickup locations without placing an order?
    No, pickups are only available for confirmed orders. Please contact us if you have any questions or need assistance before placing an order.
  • Where can I pick up my order?
    We offer pickup at designated locations in St. Ann and St. Mary. Pickup details will be provided once your order is confirmed.
  • How do I place an order?
    You can place an order directly on our website. Simply browse our floral collections or event packages, select your items, and proceed to checkout. If you have a specific request or need assistance, please contact us through our contact form.
  • How far in advance should I place my order for flowers?
    We recommend placing orders at least 3-5 days in advance for most events. For weddings or large events, it's best to order 2-3 weeks ahead of time to ensure availability.
  • What types of flowers and arrangements do you offer?
    We offer a wide range of floral arrangements for various occasions, including weddings, parties, funerals, and corporate events. Our selections include bouquets, centerpieces, wreaths, and custom designs. We also offer specialty flowers for specific themes and color schemes.
  • Can I customize my floral arrangements?
    Yes, we offer custom floral designs! Whether you need a specific flower or color scheme, we can work with you to create the perfect arrangement for your event.
  • Do you offer event planning services?
    es, we provide full-service event planning. From coordinating floral arrangements to handling venue decoration and layout, we are here to help you plan and execute your event. We offer both virtual consultations and packages that can be customized to your needs.
  • How can I contact you for more information or special requests?
    For any additional questions or custom orders, please reach out via our contact page or email us directly at hellodkn@gmail.com. We're happy to assist you!
  • What is your return policy?
    Flowers: Due to the perishable nature of flowers, we do not accept returns. However, if there is an issue. Events: All events require anon-refundable deposit of at least 50% to secure the event date.
  • Can I change or cancel my order?
    Update soon to be added
  • Do you deliver?
    Yes, we offer island wide delivery services to various locations through third party vendors such as Knutsford express TARA couriers and other reliable courier services. Delivery fees may vary depending on your location and the size of your order. Please check our delivery policy for more details.
bottom of page